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Bloom’s Taxonomy in Workplace Learning

My focus this week was developing activities and assessments related to Bloom’s taxonomy.  The use of Bloom’s taxonomy was not a new concept for me.  It was a key part of my undergraduate training in education; however, it was more challenging connecting higher level activities to workplace learning.

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The goal of this project is to use technology in our assessment activities.  The following chart helps connect various web 2.0 tools to the various levels of Bloom’s taxonomy.

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The following is my initial draft of considering Bloom’s taxonomy within my instructional design process for workplace learning.  My course is refresher training on a high volume client that our customer service representatives must serve.  Our seasoned agents have been neglected as focus has been on new hires and their 90 day on boarding process.  These veteran agents are lacking confidence in representing clients and are seeking out training to be more efficient and effective dealing with customer queries.  The primary audience for my training are our customer service representatives.  The secondary audience would be our customer service center leads.

Here is a draft of the objectives, activities, and assessment tool associated with my instructional design process.

Chart of Bloom’s Taxonomy for Workplace Learning

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One Response

  1. Hi Tina, you are correct the Bloom’s Taxonomy was a huge part of my undergrad as well. It is interesting to see how it plays out with the web tools now. I think technology makes it even easier to come with higher level activities. Michelle

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